Coveo for Agentforce
Knowledge Retrieval for Self-Service & Case Resolution
By Coveo
- Rating
- Not rated yet
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- Pricing
- Paid
- Listed since
- 2025
About Coveo for Agentforce
Ground Agentforce in secure, relevant knowledge from across your enterprise
Coveo, the leader in AI Search and GenAI for the enterprise, is now available for Salesforce Agentforce. This integration grounds Agentforce in secure, trusted knowledge from across your enterprise—within Salesforce and beyond—enhancing its accuracy, effectiveness, and overall value.
By indexing and unifying content without migration, Coveo gives Agentforce the foundation it needs to unlock agentic actions like question answering, case classification, case resolution, and more— all grounded by enterprise-approved knowledge.
Together, Coveo and Agentforce help service teams boost self-service success, deflect more cases, and improve team productivity at scale without added costs and complexity.
Highlights
- ACCESS ALL YOUR KNOWLEDGE ➡ Index unstructured knowledge from anywhere — Salesforce, Slack, GDrive, Jira, etc ➡ Go live faster by connecting to all your data without migration ➡ Ingest large unstructured data & cases across formats with real-time refresh
- SECURE BY DEFAULT ➡ Enforce item-level permissions automatically from each source system ➡ Deliver secure, governed results out of the box—no manual mapping needed ➡ Prevent public users from accessing private content in Agentforce responses
- MAXIMIZE VALUE. MINIMIZE OVERHEADS ➡ Index scattered unstructured data without moving it ➡ Index large items without incurring high processing costs ➡ Avoid surprise fees—indexing is included with your license & pricing is based on queries
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Pricing
Paid.
Contact us for pricing
Compatibility
- Works with
- Service Cloud
- Experience Cloud
- Requires
- Einstein 1
- Salesforce security review
- Passed on February 14, 2025
- Industries
- Financial Services
- High Tech
- Manufacturing
- Languages
- English