Convoso for Salesforce CTI Adaptor
By Convoso
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Free to install
- Listed since
- 2026
About Convoso for Salesforce CTI Adaptor
Seamless Dialing. Stronger Conversations. Built-in Compliance.
Convoso for Salesforce is a compliant, predictive dialer for revenue teams using a CTI Adaptor that provides a cloud-based integration that lets contact center agents quickly and easily process both inbound and outbound calls from the Convoso platform directly within Salesforce, eliminating the need for additional telephony software and browser windows. The Convoso Adaptor embeds the agent's softphone directly into the Salesforce console enabling click-to-dial, screen pops, and call control (answer, hold, transfer).
Highlights
- Single-Pane Agent Experience Reduces context switching and training time by keeping agents in Salesforce.
- Improved Efficiency & Customer Experience Screen pops, automated call logging, and call routing reduce handling times and promote speed-to-lead and first call conversion.
- Outbound Dialing and Campaigns Supports predictive, power, and preview dialing - integrated with Salesforce campaigns.
- Automated Data Synchronization and Analytics Automatically synchronizes campaign details and call results, or dispositions, into Salesforce objects such as contacts, leads and opportunities.
- Compliance Create and manage campaigns with automated federal, state, and internal Do‑Not‑Call (DNC) scrubbing that ensures phone lists comply with regulatory requirements
Screenshots and videos
Pricing
Free to install.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Convoso Agent Bundle | $20 per user | Monthly | 30 days |
Licensing of the Convoso Contact Center is required
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on March 12, 2026
- Industries
- Engineering, Construction, & Real Estate
- Financial Services
- Healthcare & Life Sciences
- Languages
- English