Concentrix Connected Care Platform (CCP)
By Concentrix
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- Not rated yet
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- Pricing
- Free to install
- Listed since
- 2024
About Concentrix Connected Care Platform (CCP)
Experience the power of Concentrix
Concentrix CCP is a modern, customer support application tailored for connected vehicle customers built on Salesforce Automotive Cloud providing faster deployment, easier data integration, and a holistic view of your customers without the hassles of siloed service providers or systems. With the power & efficiency of CCP combined with our experienced 24/7 CNX operations, we are bringing the power of Salesforce into your customers’ experience at the most critical point of need.
Key Features
- Intuitive case management design improves agent efficiency & reduces call handling time
- Emergency Support (ACN, SOS/eCall, Distressed Driver and Roadside)
- Stolen Vehicle Tracking Services
- Subscription Information & Management
- Remote Commands Features
- PSAP Integration Ready
Benefits for Auto Brands
- Support the unique needs of your connected vehicle customer.
- Standard monthly subscription fees allow for better planning and budgeting
- Continuous deployment of new features and enhancements
- Quicker time-to-value for new technology deployment and reduced long-term risk
- Leverage extensive Concentrix history of supporting connected vehicle customers
Highlights
- Your New Customer Support Deployed Quickly Built on Salesforce Automotive Cloud, CCP is tailored for connected vehicle support providing easier data integration and a holistic view of your customers without the hassles of siloed service providers.
- Expert Safety + Security Delivered 24/7/365 With decades of experience, CCP provides reliable support for critical features like Automatic Crash Notification (ACN), SOS Button presses, Roadside Assistance, Distressed Driver & Stolen Vehicle Recovery.
- Easier Connected Vehicle Data Integration From remote commands to POI Send-to-Car, CCP is designed with API readiness in mind and benefits from our proven experience integrating with MuleSoft and Data Cloud.
- Quicker Time-To-Value for New Technology Deployment • Invest more in quality Emergency Response & Customer Care teams and less on unique platform development. • Benefit from continuous deployment of new features & enhancements
- CCP deploys quickly and easily integrates with CCaaS and other data systems • Concentrix has vast experience working with multiple CCaaS providers • Integration ready for Intrado PSAP Solutions & other providers as needed
- Specifically designed for Connected Vehicle customer data & needs • API/System Integration Ready for features & data • Data flows & end points are pre-defined to support integration of status, location data & remote commands
Screenshots
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Pricing
Free to install.
| Plan | Price | Billed |
|---|---|---|
| Small Support Team(up to 35 members) | $5,000 per company | Monthly |
| Medium Support Team(up to 100 members) | $9,000 per company | Monthly |
| Large Support Team (up to 200 members) | $15,000 per company | Monthly |
| X-Large Support Team (up to 400 members) | $22,000 per company | Monthly |
CCP is designed as a two-part process including the AppExchange App along with in-platform configurations and integration completed by the Concentrix deployment team. Secondary professional services also available as needed.
Compatibility
- Works with
- Sales Cloud
- CDP
- Tableau CRM
- Requires
- Service Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on June 25, 2024
- Industries
- Automotive
- Languages
- English
- French
- Spanish