Community SMS for Sales Cloud

The most effective channel for creating authentic engagement with your customers at scale, Community allows you to initiate personalized and responsive SMS conversations that inspire action. Using Community’s Sales Cloud integration you can:

• Understand which leads are opted-in to SMS messaging so you can drive improved engagement
• Fill in the gaps in your contact records by syncing contact data from Community like name, phone number, or email
• Grow your audience by creating new contacts from Community phone number and email data if a record doesn’t already exist
• Import data into another cloud platform like Marketing Cloud to create more robust engagement flows