Common Service Cloud Channel Flows

This package is designed to help you get your Service Cloud environment up and running even faster, while providing best practices and common automations that will improve your productivity and wow your customers.

What does this package include? So glad you asked! It includes 11 Flows, 7 of which are record triggered flows, which are called by system events, such as records being created or updated. Some of the great automations that this package will help with, include

• Ensuring a Default Entitlement is applied to every case
• Automatically completing milestones and updating case status when an email reply is sent out
• Transitioning cases to a working status once work is accepted in Omni-Channel
• Updating the case owner field so that it matches the channel record owner
• Notifying Case owners of a new email related to the case they own
• Automatically associate Contacts or Leads to Voice Calls or Messaging Users based on their phone number
• And many suggestions for improvements to these flows based on your business needs