Cogni Case AI

Highlights

• 🎯 INSTANT EMOTIONAL CONTEXT Transform every interaction with real-time sentiment analysis, as Cogni automatically scores and visualizes customer emotions in each case, empowering you with immediate insight into emotional temperature.
• 📊 SMART PRIORITIZATION Jump to high-priority cases in one click with sentiment-based sorting. Sort and filter your dashboard to prioritize responses based on emotional urgency.
• 💡 CASE INTELLIGENCE & GUIDED ACTIONS Get the complete picture instantly through each case's dashboard of timelines, case summaries, and AI-recommended actions that put everything your team needs to know in one clear view!
• 🔐 ENTERPRISE-READY FOUNDATION Native to Salesforce and built for business-critical operations with world-class security, seamless scalability, and robust reliability. Start utilizing AI in record time with Cogni’s plug-and-play quick onboarding process!
• 💬 CHAT WITH YOUR DATA LIKE A COLLEAGUE 👑 Pull interaction timelines & drill into cases through natural conversation. Get instant access to customer histories across Salesforce objects. (available upon upgrade)
• 📝 CRAFT PERSONALIZED RESPONSES AT SCALE 👑 Let Cogni draft perfect responses using deep customer context. From quick replies to proposals, get suggestions that match your unique customer profiles. (available upon upgrade)
• 🎮 ADVANCED CUSTOMIZATION & FLEXIBILITY 👑 Cogni adapts to you & your data sources, CRM and beyond! Create shortcuts for common tasks like case summaries & email templates. Connect to your entire data ecosystem. (available upon upgrade)