Embedded Interaction Visualizer

Decrease average handle time, improve first-call resolution and next issue avoidance, and increase customer and rep satisfaction with Embedded Interaction Visualizer (EIV) by Glia. Designed to seamlessly integrate directly within Salesforce, EIV includes CoView, the ability to observe where the visitor is on your digital property, instantly. EIV also features full dual-cursor CoBrowsing (patented) capabilities to your online customer experience. EIV allows you to transform any customers/prospects phone call into a fully immersive engagement, providing rich context for a faster and more intelligent conversation.

Glia’s Salesforce Data Bridge application enables customers to automate the export of engagement data from Glia to their Salesforce instance. With the exported data, customers can set up analytics and metrics and run their data operations according to their needs in their own Salesforce environment.

EIV offers unmatched efficiency and seamless integration natively into Salesforce, allowing your representatives to CoBrowse within Salesforce on a mobile-first, cross-browser compatible solution.