ChurnSight Commander Center

ChurnSight is an enterprise-grade Customer Health and Revenue Retention Command Center that detects revenue risk earlier and surfaces the business signals driving customer attrition. It consolidates four leading indicators—revenue trends, order behavior, service case activity, and customer sentiment (NPS)—into a weighted Churn Risk Model presented through a declarative Tableau Next semantic model and operational dashboards. The solution delivers unified views of revenue growth, decline, exposure, and net revenue retention alongside service performance, order contraction signals, sentiment momentum, and prioritized intervention recommendations. Built entirely with standard Tableau Next and Salesforce Data Cloud declarative configuration, ChurnSight requires no custom Apex, Lightning Web Components, or external middleware, enabling scalable deployment, secure data governance, and rapid operationalization of retention workflows.