Net Retention
the ultimate business metric
By ChorumDashboards & Reports
- Rating
- 5.0
- Reviews
- 3
- Pricing
- Paid
- From $200 per user per month
- Listed since
- 2022
About Net Retention
Extend the LTV of your subscription business.
REAL-TIME INSIGHTS: Stay up-to-date with dynamic reports that continuously refresh churn scores using ticket and case data. UNDERSTAND CUSTOMER NEEDS: Efficiently prioritize tasks by considering customer lifetime value, churn probability, and product install base for practical product planning. BLINDSPOTS: Illuminate blindspots that indicate churn from customer support and service data. RAPID DEPLOYMENT: Easily deploy without the need for change management while utilizing existing Sales and Service Cloud data. PROACTIVE RETENTION: Effectively retain customers by detecting early churn signals and implementing proactive strategies based on comprehensive data insights. RISK MITIGATION: Ensure customer input is considered and mitigate potential risks by prioritizing product investments accordingly.
Highlights
- REVENUE GENERATION: Transform the customer frontline into a profit centre that drives growth and enhances customer retention.
- CHURN RISK PREVENTION: Automatically analyze ticket and case data to predict the likelihood of customer churn, enabling the timely implementation of retention tactics.
- PROACTIVE CUSTOMER SUCCESS: Identify, target, and intervene with the right customers at opportune moments using our Churn Probability Scoring feature. This feature incorporates the most data of any solution available.
Screenshots and videos
Pricing
Paid, from $200 per user per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Default Plan | $200 per user | Monthly | 30 days |
First user free, forever. Chorum has a per user subscription model. All features are available to all users, always. First user $0, $200 per month if paid annual in advance, opportunity to co-term. Contact us for monthly user subscription options
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on August 26, 2022
- Languages
- English
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