Chat (Live Agent) Dashboard
By Salesforce LabsDashboards & Reports
- Rating
- 5.0
- Reviews
- 5
- Pricing
- Free
- Listed since
- 2020
About Chat (Live Agent) Dashboard
Prebuilt dashboard for chat
Don't want to fiddle with custom report types and taking time to get common KPI's? Here's the solution for you!
- Chats over time by site, location, & language
- Average response & wait times
- Time idle & at capacity by agent
- Chats by deployment
Find the "Chat Dashboard Package" under your Dashboards.
Pre-requisites:
Run the Service Setup for Chat as described in the below Trailhead
https://trailhead.salesforce.com/en/content/learn/modules/web-chat/web_chat_get_started
You also need one of the following:
1) Chat licenses in your production org: talk to your sales representative 2) A developer edition: https://developer.salesforce.com/signup 3) A trial edition: https://sfdc.co/servicetrialee
Screenshots
Image 1 of 3
Pricing
Free.
Compatibility
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on January 6, 2020
- Languages
- English
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