Charket WhatsApp®
For Offering Your WhatsApp Customers Exceptional Experiences
By Charket
- Rating
- 4.0
- Reviews
- 1
- Pricing
- Paid
- From $4,000 per 5 users per month
- Listed since
- 2022
About Charket WhatsApp®
WhatsApp Messaging Made Easy
Charket WhatsApp® is one of the most secure, if not the most secure, solutions to connect WhatsApp business accounts to Salesforce Customer 360. Charket WhatsApp® leverages Meta’s new cloud-based APIs to make sure all data from your WhatsApp customers is only processed and stored within your own Salesforce org. No external servers or proxy servers are used to access to your data. Due to the nature of this direct integration, compliance with GDPR and future personal data protection laws is made possible through Salesforce’s compliance with such laws and regulations.
WhatsApp users are mapped to leads and contacts in your Salesforce CRM so they can be easily identified across different engagement points. Customer service agents use Salesforce Omni-Channel to support WhatsApp customers as well as customers from other social networks. Agents can easily create cases from chat conversations and keep WhatsApp customers updated through real-time notifications.
- WhatsApp is a trademark of Meta, Inc.
Highlights
- Leverage Meta’s new cloud-based APIs to securely connect your WhatsApp business accounts directly to Salesforce CRM without using any proxy servers.
- Map WhatsApp users to Salesforce leads and contacts.
- Use Salesforce Omni-Channel to route and process inquiries from WhatsApp customers.
Screenshots
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Pricing
Paid, from $4,000 per 5 users per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $4,000 per 5 users | Monthly |
Compatibility
- Requires
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Performance
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on August 9, 2022
- Languages
- English