Case Split Agent Extension
Know When to Split
By Vicasso
- Rating
- 5.0
- Reviews
- 1
- Pricing
- Paid
- Listed since
- 2025
About Case Split Agent Extension
Automatically keep cases clean and on topic with Agentforce and Case Split!
Automatically recognize when a customer asks about something different from the current case, to help a support person know when to split it into a new case. Then, automatically move related records (email, comments, files, etc.) to the new case.
Highlights
- Identify a Secondary Issue Near Case Resolution - When a new message is received from a customer that potentially contains a second issue, display a confidence indicator and narrative explaining why the case should be split.
- Once the "Split" button is clicked on the component, records related to the new case (email messages, case comments, files, etc.) are automatically moved, making it easier for support agents to fill in the blanks with the missing pieces for the new case.
Screenshots
Image 1 of 7
Pricing
Paid.
The Case Split Agent Extension is optional and included with Case Split at no additional cost. See the Case Split listing for details.
Compatibility
- Works with
- Service Cloud
- Requires
- Einstein 1
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce security review
- Passed on June 11, 2025
- Industries
- Horizontal Product
- High Tech
- Manufacturing
- Languages
- English