Bright Pattern Contact Center Integration (CTI)
By Bright Pattern Inc
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- Not rated yet
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- Pricing
- Paid
- From $5 per user per month
- Listed since
- 2024
About Bright Pattern Contact Center Integration (CTI)
Unify CXM | Boost Agent Productivity | Maintain Exceptional Service Quality
Bright Pattern Contact Center Integration unlocks the full potential of your Salesforce ecosystem by supercharging your customer experience and optimizing your sales, service, and marketing operations. Our solution makes communication seamless across all voice and digital channels while providing a 360° view of the customer at every touchpoint.
DECREASE HANDLE TIMES
- Accelerate resolution by providing agents with required CRM data via screen pop
- Minimize hold time by enabling agents to switch between records quickly with on-screen object tracking
- Streamline after-call work with automatic interaction data saving and record-linking
BOOST CUSTOMER SATISFACTION
- Promote first contact resolution with intelligent routing
- Remove the frustration of having to repeat information on transfer with screen pop carry-over
- Guarantee service quality with omnichannel QM, real-time supervision, and recording/transcription
REDUCE COSTS
- Optimize resource allocation with automatic call distribution and queue management
- Automate routine inquiries and basic tasks with self-service IVR and AI (NLP, Bots, STT/TTS)
- Eliminate the need to maintain multiple fragmented systems by unifying CXM
Highlights
- UNMATCHED AGENT EFFICIENCY Empower agents with productivity-boosting tools. Minimize time wasted looking up customer info with screen pops. Reach customers directly from Salesforce with click-to-call/chat. Automate repetitive tasks and workflows with AI
- OUTSTANDING SERVICE QUALITY Make every interaction meaningful and informed. Give customers the freedom to choose preferred channels, let them be in control of the interaction with self-service IVR, connect them with experts directly with best-fit routing
- MEASURABLE BUSINESS OUTCOMES Experience tangible improvements across major KPIs like CSAT, TTR, AHT, and FCR. Raise productivity and delight customers with lower wait time. Boost operational efficiency and cut costs. Multiply revenue with exceptional CX
- LESS STRESS FOR THE TEAM Spare admin the pain of managing siloed systems by unifying sales, support, and marketing. Save campaign management efforts with list sync and auto result propagation. Prevent agent overload with smart task routing and automation
- BETTER CAMPAIGN PERFORMANCE Amplify campaign success rates and expand customer reach by automating sales, marketing, and follow-up activities. Leverage Predictive, Progressive, and Preview campaigns seamlessly synchronized with Salesforce’s dynamic lists
- INFORMED DECISION-MAKING Gain actionable insights into agent performance, customer satisfaction, and service efficiency with detailed historical and real-time reports. Continuously improve CX with screen/call recording, omni QM, and live supervision
Screenshots and videos
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Pricing
Paid, from $5 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default | $5 per user | Monthly |
You can find details about Bright Pattern software pricing at https://www.brightpattern.com/call-center-software-pricing *Note: CRM Integration is available with Call Center Standard and Omnichannel CX packages and as an add-on.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on August 12, 2024
- Industries
- Horizontal Product
- Languages
- English
- German
- Japanese
- Korean
- Russian
- Spanish