The Learning Library for Salesforce

The success of large scale deployments of business applications, such as CRM, are dependant on user adoption. Rolling these applications out to large communities takes time and is expensive. Poor adoption results in the business not seeing the expected benefits of the application. Incorrect usage results in errors, wasted time, and increased operational risk.

Traditional classroom training is not always ideal for software roll-outs. Ensuring successful adoption requires both standard and bespoke training content that is delivered within the context of a user's everyday use of the application and that reflects the business processes to be followed. This is especially important with heavily customised deployments.

The Learning Library for Salesforce ensures that valuable learning content is delivered to users directly in the context of the application that they use every day. Key features include:

• View the learning content in the context of the relevant business process
• Search for and quickly find relevant Learning Library content
• Pause and resume content viewing, finish at a later date
• Reduce operational risk with detailed, auditable viewing reports