Brandwatch
By Brandwatch
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Free to install
- Listed since
- 2025
About Brandwatch
Manage your social conversations with Salesforce Service Cloud
Boost collaboration and optimize efficiency in social customer care with Brandwatch's integration for Salesforce Service Cloud.
Create and send cases and contact records to Service Cloud from Brandwatch direct message conversations, and respond to these conversations directly within Service Cloud.
Easily look up and link social contacts and existing cases to Service Cloud from within Brandwatch. Customize your workflows by mapping your Salesforce custom fields into Brandwatch.
Supported Features:
Case creation Contact creation Two-way contact syncing Two-way case syncing Custom fields Automated case creation based on rules Reply to direct messages from Salesforce
Highlights
- Boost collaboration and optimize efficiency in social customer care with Brandwatch's integration for Salesforce Service Cloud.
- Create and send cases and contact records to Service Cloud from Brandwatch direct message conversations, and respond to these conversations directly within Service Cloud.
- Easily look up and link social contacts and existing cases to Service Cloud from within Brandwatch.
- Shape your business strategy with insights and signals derived from social data.
Screenshots and videos
Pricing
Free to install.
| Plan | Price | Billed |
|---|---|---|
| Brandwatch Case Management | $200 per user | Monthly |
Compatibility
- Works with
- Service Cloud
- Requires
- Service Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on March 19, 2025
- Industries
- Horizontal Product
- Languages
- English