BeyondTrust Remote Support

BeyondTrust’s Remote Support solution is multi-platform, allowing technicians to support desktops, laptops, servers and mobile devices running nearly any operating system, located anywhere in the world.

The integration adds the capability for a "Generate Session Key" button to the top of Force.com object detail screens. Clicking this button generates a session key and unique URL that can be provided to the end-user to start a session with a support representative using Remote Support.

When the end-user enters the session key on the Remote Support support portal or visits the unique URL, the customer client runs on the remote computer and securely connects the representative to the end-user’s device.

Once connected, the technician can see the screen, control the computer or device, and troubleshoot the system.

At the end of the remote support session, the Force.com object detail screen is updated with details from the interaction. These details include chat transcript, system information, session details, and any notes the support technician entered about the session.

For a free trial of Remote Support, visit http://www.BeyondTrust.com.