Remedyforce
IT Service Management and Help Desk
By BMC SoftwareIT Management
- Rating
- 4.4
- Reviews
- 50
- Pricing
- Paid
- From $114.75 per user per month
- Listed since
- 2010
About Remedyforce
Next Generation IT Service Management and Help Desk
Deliver high-speed IT Service Management that empowers users and accelerates the business. Remedyforce helps you consolidate IT across multiple departments to create a service management hub for digital service innovation. Can be used with Service Cloud when IT is involved to resolve customer issues.
Comprehensive IT Service Management and ITIL functionality includes:
- Incident / Problem Management: Improve customer satisfaction levels, reduce costs with best-practices
- Change / Configuration Management: Integrated configuration item inventory maintains accurate information in the CMDB
- Asset, Client Management, Agentless discovery, Multi-Cloud Discovery:
Discover components, cloud instances, relationships with integration to BMC Helix Discovery for Multi-Cloud
- Self-Service, Service Catalog: An intuitive portal for users to resolve issues, submit requests
- Mobile Apps for IT, Business: Perform virtually any task from a mobile device
- Service Level Management, Dashboards, Reporting, and Analytics
- IT / ITIL Best Practices: Reduce training, speed resolution, and mitigate risk
- Knowledge, Release Management, Surveys and Collaboration via Chatter
Highlights
- • Resolve 90% of IT issues on the first call, show key business metrics in real time.
- • Understand the intricacies and dependencies of your data center with BMC Helix Discovery for Multi-Cloud.
- • Realize value of your investment in 45 days or less with BMC Helix Enablement.
Screenshots
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Pricing
Paid, from $114.75 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $114.75 per user | Monthly |
US $114.75 per named user per month for Help Desk Analysts, Asset Inventory Owners, and Administrators. Self service users (those requesting help from the Service Desk/Self Service Portal) are included at no additional charge.
Compatibility
- Works with
- Experience Cloud
- Government Cloud
- Requires
- Platform Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Lightning Experience
- Supported
- Salesforce mobile app
- Supported
- Salesforce security review
- Passed on April 12, 2021
- Languages
- English
- French
- German
- Japanese
- Portuguese
- Spanish
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