Birdie

Birdie is trusted by 2,500+ leading support teams.

Unlike traditional screen recorders, Birdie was built for support. Agents can request screen recordings from customers directly in Salesforce. Instead of endless back-and-forth or unclear explanations, customers simply record their screen to show the issue. Agents instantly see what’s happening, cut escalations, and resolve cases faster.

KEY USE CASES

• Communication: Customers often struggle to describe problems. A quick recording replaces multiple replies, reducing effort for both sides.
• Bugs & High-Effort Cases: Request a recording to capture repro steps, console logs, and network data—so engineers get the full context to troubleshoot faster.
• Agent Guidance: Share step-by-step recordings to guide customers through solutions.
• Replication: Record your own screen to reproduce issues and escalate complete bug reports.

WHY TEAMS LOVE BIRDIE 🪄 Customers don't need to download anything 🔐 Enterprise-grade security (SSO, custom retention, on-premise options) 📈 Proven results: 4→1 customer replies, 3→1 internal handoffs, +20% CES, 70% fewer Zoom calls

Birdie makes Salesforce case resolution faster, easier and more accurate.