babelConnect for Salesforce
Integrated VoiceBot | Contact Center Automation
By babelforce
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From €79 per user per month
- Listed since
- 2023
About babelConnect for Salesforce
Mission-Critical VoiceBot Automation in Salesforce
- Integrated VoiceBot assistance
Deploy VoiceBots for full or partial automation of queries. Automate 45 seconds out of any call with integrated VoiceBot assistance.
- Fully automated workflows
Cut the burden of manual work; automate up to 90% of tasks in sales acceleration, reporting, onboarding, and more.
- Deploy your complete contact center
babelConnect offers a complete contact center with integrators for all your other tools. Use as much babelConnect functionality as you need and add carrier-grade voice to Salesforce.
- Omnichannel engagement
Meet your customers wherever they are with voice, email, IVR and 2-way messaging across SMS, Facebook Messenger and WhatsApp.
- Fully customizable call flows
Personalize each customer’s experience with contextual data like language preference, ticket status and lifetime value.
- Test and learn with zero coding
Remove each barrier to industry-leading service with simple, composable tools. Create outstanding use cases including virtual queuing, VIP routing and proactive outbound service.
Highlights
- • Sophisticated VoiceBot service Make automated VoiceBots your hardest working assets and benefit from full or partial automation in virtually every call.
- • Fully automated workflows Cut the burden of manual work; automate up to 90% of tasks in sales acceleration, reporting, onboarding, and more.
- • Customizable call flows Personalize each customer’s experience with contextual data like language preference, ticket status and lifetime value.
- • Carrier-Grade Voice for Salesforce Add the highest tier of voice quality to the heart of your customer experience with our multi-carrier telephony network and local service providers wherever you are.
Screenshots
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Pricing
Paid, from €79 per user per month.
| Plan | Price | Billed |
|---|---|---|
| babel Flex Plus | €79 per user | Monthly |
| babel Enterprise | €99 per user | Monthly |
| babel Ultimate | €149 per user | Monthly |
| Voicebot Licenses | €99 per channel | Monthly |
The pricing is subject to negotiation based on the magnitude of the deal and the duration of the contract.
The publisher offers discounts.
Compatibility
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on May 14, 2023
- Languages
- Dutch
- English
- Finnish
- French
- German
- Danish
- Italian
- Japanese
- Korean
- Portuguese
- Russian
- Chinese (China)
- Spanish
- Swedish
- Thai
- Chinese (Taiwan)