b+s Connects for Service Cloud Voice
Agentforce Callback Escalation Extension
By Bucher + Suter
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Free
- Listed since
- 2025
About b+s Connects for Service Cloud Voice
Provide call escalation to your customers with Agentforce and b+s Connects
Seamlessly integrating b+s Connects for Service Cloud Voice with Salesforce Agentforce, this feature allows customers to escalate from a chatbot to a human agent via a callback request, ensuring a smooth transition with full interaction context preserved.
Core Features
- Escalation with contextual awareness. This Agenforce action provides your human agents with the details they need to provide great service from the get-go.
- Scalable & secure, this extension is built for mid-to-large contact centers, compliant with data standards.
- Streamlined setup that provides for a quick integration with b+s Connects for Service Cloud Voice.
Business Benefits
- Enhance customer satisfaction with minimal wait times.
- Optimize agent productivity through interaction continuity.
- Manage peak demand efficiently across industries.
Highlights
- Minimize wait times during peak hours.
- Enhance customer satisfaction with personalized human engagement when your customers require it most.
- Ensure continuity with comprehensive interaction history.
- Provide your human agents with the context they need from your Agentforce Agent to make their customer interaction painless.
Screenshots and videos
Image 1 of 4
Pricing
Free.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Financial Services Cloud
- Requires
- Einstein 1
- Salesforce editions
- Enterprise
- Unlimited
- Developer
- Salesforce security review
- Passed on January 10, 2025
- Industries
- Horizontal Product
- Languages
- English