Authsignal Call Connect

Highlights

• Authenticate inbound and outbound caller identity in real time with Authsignal Call Connect for Salesforce. With multi-channel authentication, your team can verify the customer or employee identity from any Salesforce Case or Contact record.
• Cut average handle time by up to 30 seconds per call. Replace lengthy knowledge-based question scripts with one-click verification. Agents resolve cases faster, customers spend less time on hold, and contact centers measurably reduce AHT.
• Streamline password resets, account recovery, and re-authentication flows. Verify caller identity before processing sensitive account actions. Eliminate the manual back-and-forth, reduce escalations to fraud teams, and resolve high-volume support requests
• Trigger verification directly from any Case or Contact record. Built natively into Service Cloud workflows. Customer Agents launch one-click verification flows with one click from the records they already use. The result is verified on the record at hand.
• Drop in employee verification and authentication flows. One platform to trigger verification requests for IT help desk tickets. Verify a caller resetting their password, or verify an employee requesting elevated access.
• Capture a complete audit trail for PCI, HIPAA, and SOC 2 compliance. Every verification event is logged — method used, timestamp, outcome, and agent involved. Meet auditor requirements for financial services and healthcare.
• Verify with FIDO2 passkeys, push, biometrics, or government-issued ID. Choose the right authenticator for each scenario. Use passkeys for high-frequency callers, push for trusted device verification, biometrics for high-assurance flows.
• Configurable Policies - Set challenge timeouts and customize authentication workflows