Assembled for Service Cloud

Highlights

• OPTIMIZED FOR SERVICE CLOUD OMNI-CHANNEL Assembled's one-click Salesforce integration gives the most granular view of support operations, for all Service Cloud channels — with specialized features for forecasting units of work and skill-based routing.
• AI BUILT FOR SUPPORT Dynamic AI agents automate over 70% of support interactions across voice and messaging channels. AI agents look up data, take action, and hand off intelligently. Copilot helps live agents with guidance, summaries, and translations.
• MEASURE THE IMPACT OF YOUR AI INVESTMENT Measure the impact of human, outsourced, and AI support in one view with Assembled WFM. Scale in real time with the right mix of people and automation.
• A SEAMLESS AGENT EXPERIENCE Give agents the tools they need — right in Service Cloud. With our included managed app, they can view schedules, request PTO, and get live assistance from our copilot help without switching tabs.
• STAFF AND FORECAST FOR HYBRID WORKFORCE Combine data from ticketing, telephony, back office, data warehouse, and BPO tools. Assembled allows you to visualize and action staffing coverage across every channel and agent type to deliver on SLA every time.
• ACTIONABLE REAL TIME INSIGHTS Monitor all channels and all teams for adherence. Proactive notifications (via Slack, email) to maintain global SLA. Find issues before they arise to delight customers.