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Visual Engagement for Agentforce

By Apizee

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Pricing
Free to install
Listed since
2025

About Visual Engagement for Agentforce

Empower your Agentforce workflows with instant video escalation — accelerat

The Apizee Agentforce app brings the power of real-time video engagement directly into your Salesforce workflows. Whether qualifying leads, preparing quotes, assisting customers, or resolving support issues, your agents can now instantly initiate a secure video call when complexity arises — without leaving the Salesforce interface.

Designed for sales and service teams, Apizee transforms digital conversations into high-trust, high-impact interactions. Reduce friction, humanize remote interactions, and unlock faster outcomes through seamless video escalation — natively integrated into your Agentforce processes.

Highlights

  • Native integration into Agentforce environment
  • Deeply integrated into Salesforce workflow - No user login - Video call integrated into detail page layout - no tab switching - Call activities and snapshot attached to the related Salesforce object
  • Improve Customer Support Metrics 97% customer satisfaction for video-assisted support calls +15% increase in first-call resolution -40% reduction in service visits, replaced by remote assistance
  • Use Cases: - Customer Service Escalations - Technical Support - Product Troubleshooting & Maintenance - Field Service Support - Remote Sales
  • Key Features - One-click video escalation - Instant video call & screen-sharing - Back and face camera - GDPR-compliant & secure - Browser-based, no installation

Screenshots

Better conversations

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Better conversations

Pricing

Free to install.

Visual Engagement for Agentforce plans
PlanPriceBilled
Apizee Pro€19 per userMonthly

Apizee Pro Plan includes for each user : - 10 video calls each month - with HD stream, snapshot, remote torch control and front and back camera switching - screen sharing included - invitations by SMS included

Compatibility

Works with
  • Service Cloud
Requires
  • Einstein 1
  • Service Cloud
Salesforce editions
  • Enterprise
  • Unlimited
  • Performance
  • Developer
Salesforce security review
Passed on May 23, 2025
Industries
  • Consumer Goods
  • Engineering, Construction, & Real Estate
  • Retail
Languages
  • English