Aisera Assist
By Aisera, Inc.
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $150,000 per service agent per year
- Listed since
- 2024
About Aisera Assist
Intelligent automation for instant ticket resolution and agent productivity
Aisera Assist automatically classifies, routes, and resolves tickets across multiple channels. It integrates with all leading ticketing systems to offer agents AI-based recommendations based on knowledge articles, macros, ticket field values, escalation and churn probability, similar tickets, and next-best actions.
With a customizable UI widget that is fully integrated with the system of record or ticketing system, agents can access information easily allowing them to resolve tickets efficiently.
Highlights
- Reduce Mean-Time-to-Resolution (MTTR) Automate ticket classification, routing and correlation with self-service capabilities to reduce issue resolution time
- Increase Agent Productivity Boost efficiency by providing the ability to search and find relevant resolutions across multiple knowledge sources
- Improve Agent Onboarding Minimize agent training by closing knowledge gaps through real-time learning from resolved ticket notes
Screenshots
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Pricing
Paid, from $150,000 per service agent per year.
| Plan | Price | Billed |
|---|---|---|
| 10,000 Requests | $150,000 per service agent | Yearly |
| 50,000 Requests | $250,000 per service agent | Yearly |
Minimum order of 10,000 requests at $150,000. Pricing for 50,000 requests is $250,000. For more information, contact sales@aisera.com.
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Health Cloud
- Requires
- Sales Cloud
- Service Cloud
- Health Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on May 14, 2024
- Industries
- Government
- High Tech
- Manufacturing
- Languages
- English