Agentforce OMS Agent
By Salesforce Labs
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Free
- Listed since
- 2025
About Agentforce OMS Agent
Add Order Management skills to you AI agent and increase self-service.
Improve customer service efficiency: Empower service agents with autonomous order management actions, connecting with shoppers on the channels they prefer
Handle order status requests & process returns: Respond to WISMO order status questions from shoppers, seamlessly manage simple or complex RMA returns
Offer self-service actions for order modifications: Customers can conversationally update order information, and initiate exchanges and cancellations, without humans
Highlights
- Flow based solution can be customized to meet your business needs.
- Guest Order Lookup includes Order Summary Details, Order Item Summaries, and Shipment details.
- Works with Salesforce Order Management Data Model and processes.
Screenshots
Image 1 of 7
Pricing
Free.
Compatibility
- Works with
- B2B Commerce Cloud
- B2C Commerce Cloud
- Commerce Cloud Order Management
- Requires
- Commerce Cloud Order Management
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Lightning Experience
- Not supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on May 2, 2025
- Languages
- English