# West Monroe

> West Monroe a global consulting firm fluent in business and technology—building practical solutions with lasting impact. We work with clients to solve their most pressing issues to drive value through technology.

## Overview

West Monroe is an AI-native global consulting firm and Salesforce Summit Partner. We help organizations turn customer understanding into meaningful engagement—and Salesforce investments into measurable impact.

Since day one, our focus has been Salesforce solutioning. We bring deep industry and tech

West Monroe is an AI-native global consulting firm and Salesforce Summit Partner. We help organizations turn customer understanding into meaningful engagement—and Salesforce investments into measurable impact.

Since day one, our focus has been Salesforce solutioning. We bring deep industry and technical expertise to complex projects, with capabilities across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Agentforce, and GenAI. We combine strategy, experience design, data, AI, and hands-on execution to deliver scalable solutions that move clients from vision to results faster.

Other consultancies talk at you. At West Monroe, we work with you. We co-create solutions tailored to your business, help your people adopt and sustain change, and stay focused on outcomes—from smarter decisions and stronger customer connections to lasting value from your Salesforce investment.

## Details

- **Location:** Chicago, IL, USA
- **Founded:** 2002
- **Partnership Level:** Summit
- **Rating:** 4.9/5
- **Reviews:** 32
- **Projects Completed:** 332
- **Certified Experts:** 163
- **Total Certifications:** 536
- **Website:** https://www.westmonroe.com/partnerships/salesforce

## Expertise

- Community Cloud (20%)
- CPQ & Billing (20%)
- Field Service Lightning (20%)
- Lightning Experience (20%)
- Salesforce Platform (20%)

## Services

- Business Consulting (25%)
- Systems Integration (25%)
- Custom Development (25%)
- Preconfigured Solutions (25%)

## Industries

- Financial Services
- High Tech
- Manufacturing
- Professional Services
- Public Sector and Government

## Certifications

- Salesforce Certified Administrator (Administration)
- Salesforce Certified Associate (Other)
- App Builder (Builder)
- Service Cloud Consultant (Consultant)
- Platform Developer I (Developer)
- Sales Cloud Consultant (Consultant)
- Certified AI Associate (Other)
- Certified AI Specialist (Specialist)
- Salesforce Certified Business Analyst (Other)
- Financial Services Cloud Accredited Professional (Other)
- Experience Cloud Consultant (Consultant)
- Data Architecture & Management Designer (Architect)
- Sharing & Visibility Architect (Architect)
- CPQ Specialist (Specialist)
- Advanced Administrator (Administration)
- Application Architect (Architect)
- Field Service Consultant (Consultant)
- Development Lifecycle & Deployment Architect (Architect)
- Platform Developer II (Developer)
- Integration Architect (Architect)
- User Experience Designer (Designer)
- JavaScript Developer I (Developer)
- Salesforce Certified Marketing Cloud Email Specialist (Specialist)
- Identity & Access Management Architect (Architect)
- Pardot Specialist (Specialist)
- Data Cloud Consultant (Consultant)
- OmniStudio Consultant (Consultant)
- Salesforce Certified Marketing Cloud Administrator (Administration)
- System Architect (Architect)
- Tableau CRM & Einstein Discovery Consultant (Consultant)
- Marketing Cloud Consultant (Consultant)
- OmniStudio Developer (Developer)
- Salesforce Certified Strategy Designer (Designer)
- Advanced Field Service Accredited Professional (Other)
- Associate Einstein Consultant (Consultant)
- Certified MuleSoft Developer I (Developer)
- Certified MuleSoft Platform Architect I (Architect)
- Net Zero Cloud Accredited Professional (Other)
- Pardot Consultant (Consultant)
- Revenue Cloud Consultant Accredited Professional (Consultant)
- Associate Administrator (Administration)
- Associate Billing Specialist (Specialist)
- B2B Commerce for Administrators Accredited Professional (Administration)
- Certified Marketing Associate (Other)
- Certified Slack Administrator (Administration)
- Einstein Prediction Builder Accredited Professional (Other)
- Energy and Utilities Cloud Accredited Professional (Other)
- Manufacturing Cloud Accredited Professional (Other)
- Nonprofit Cloud Consultant (Consultant)
- Public Sector Solutions Accredited Professional (Other)
- Tableau Certified Data Analyst (Other)

## Languages

- en

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*Profile from [CRM Consulting](https://crm.consulting/company/wmp/)*