# Unisys Corporation

> Unisys partners with governments and businesses to design, build, and run the Salesforce-powered solutions that keep complex operations moving. We bring both breadth of practice and proven delivery to every engagement.

## Overview

Our Digital Workplace Solutions team leverages Agenforce to process 2 million service tickets per year in  Salesforce Field Service Management, with 70% auto-scheduled and a first-time-fix rate above 95%. At ~80,000 appointments per month across 7,300+ technicians in 120+ countries, we operate at a 

Our Digital Workplace Solutions team leverages Agenforce to process 2 million service tickets per year in  Salesforce Field Service Management, with 70% auto-scheduled and a first-time-fix rate above 95%. At ~80,000 appointments per month across 7,300+ technicians in 120+ countries, we operate at a scale that benchmarks well above industry norms. Agentforce powers six live use cases in our field operations: Pre-Work Brief, In-Field Support Knowledge, Automated Validation, Post-Work Summary, Voice-to-Form, and Work Plans. 

Our Cloud, Applications & Infrastructure business delivers Salesforce-powered platforms across the full IT operations life cycle. Unisys-built accelerators for AI-assisted delivery, DevSecOps, and automated testing add further speed and reliability to every engagement.

## Details

- **Location:** Blue Bell, PA
- **Founded:** 1816
- **Partnership Level:** Select
- **Rating:** 4.7/5
- **Reviews:** 10
- **Certified Experts:** 29
- **Total Certifications:** 60
- **Website:** https://www.unisys.com/

## Languages

- en
- es

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*Profile from [CRM Consulting](https://crm.consulting/company/unisys-corporation/)*