# Tinker Time Labs

> Former Field Service Product Manager and Advisory Board member specializing in human-centered service transformation and Salesforce optimization. Experts in scheduling optimization, mobile configuration, and Agentforce for Field Service.

## Overview

Tinker Time Labs (TTL) is a Salesforce Field Service consultancy founded by a former Field Service Product Manager and Salesforce Advisory Board member. We specialize exclusively in the Field Service Lightning (FSL/SFS) product line — scheduling and optimization, mobile app configuration, dispatcher

Tinker Time Labs (TTL) is a Salesforce Field Service consultancy founded by a former Field Service Product Manager and Salesforce Advisory Board member. We specialize exclusively in the Field Service Lightning (FSL/SFS) product line — scheduling and optimization, mobile app configuration, dispatcher console workflows, and Agentforce agents built for field operations.
Recent work includes:

Scheduling & Optimization maturity assessments using a 38-capability capability map, benchmarking clients from Absent through Optimized states
KPI frameworks for field operations leaders, including custom Visit Outcome tracking and technician attempt-count reporting
Field Service Agentforce configuration, including deterministic-layer fixes for appointment slot formatting in agent-facing flows
Integration work connecting Field Service data to downstream systems (MuleSoft, ERP)

We work with manufacturing, industrial equipment, and specialty trades operators running complex, multi-technician Field Service deployments. Our approach is OOB-first and practitioner-led — we don't sell transformation decks, we ship configured, working Field Service orgs.

## Details

- **Location:** Toronto, Ontario, Canada
- **Founded:** 2016
- **Partnership Level:** Provisional
- **Rating:** 0.0/5
- **Certified Experts:** 1
- **Total Certifications:** 14
- **Website:** https://tinkertimelabs.com/

## Languages

- en

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*Profile from [CRM Consulting](https://crm.consulting/company/tinker-time-labs/)*