# IBM

> Only IBM has the industry-specific consulting expertise and technology to make front-to-back agentic AI all work together.

## Overview

It can be challenging to find the right partner to help you achieve your growth and productivity goals with AI. IBM stands alone as the only consultancy at scale within a technology company that delivers end-to-end, industry-specific solutions that integrate Salesforce seamlessly across your entire 

It can be challenging to find the right partner to help you achieve your growth and productivity goals with AI. IBM stands alone as the only consultancy at scale within a technology company that delivers end-to-end, industry-specific solutions that integrate Salesforce seamlessly across your entire enterprise. 

A Salesforce partner for 25 years, IBM has a deep understanding of the complex needs of large enterprises. By combining our expertise in AI, hybrid-cloud, and enterprise transformation with the power of Salesforce, we help unlock new levels of efficiency and innovation.

Salesforce Partner Innovation Awards:

*2027 System of Agency Category: Awarded for work with Nestlé, deploying Agentforce-powered autonomous agents that make decisions and execute actions across business workflows.

*2025 Energy Category: Awarded for transformative work with AusNet, delivering Salesforce solutions for complex utility and grid challenges.

*2024 Data Cloud Category: Awarded for collaboration with MOL Group, leveraging Data Cloud and GenAI accelerators to drive business value.

*2022 Slack Category: Honored for using Slack and Salesforce to orchestrate intelligent enterprise workflows.

## Details

- **Location:** Armonk, New York, USA
- **Founded:** 1911
- **Partnership Level:** Summit
- **Rating:** 4.7/5
- **Reviews:** 113
- **Projects Completed:** 933
- **Certified Experts:** 5017
- **Total Certifications:** 19346
- **Website:** https://www.ibm.com/consulting/salesforce

## Expertise

- B2C Commerce (20%)
- CPQ & Billing (20%)
- Field Service Lightning (20%)
- Nonprofit Cloud (20%)
- Pardot (20%)

## Services

- Business Consulting (25%)
- Systems Integration (25%)
- Custom Development (25%)
- Preconfigured Solutions (25%)

## Industries

- Communications
- Energy and Utilities
- Financial Services
- Healthcare and Life Sciences
- Public Sector and Government

## Certifications

- Certified Administrator (Administration)
- Platform Developer 1 Certifications (Developer)
- Certified Sales Consultant (Consultant)
- App Builder (Builder)
- Certified Service Consultant (Consultant)
- Community Cloud Consultant (Consultant)
- Marketing Cloud Email Specialist (Specialist)
- Certified Advanced Administrator (Administration)
- Platform Developer 2 Certifications (Developer)
- Sharing and Visibility Designer (Designer)
- Data Architecture and Management Specialist (Architect)
- Certified Application Architect (Architect)
- Field Service Lightning (Specialist)
- Development Lifecycle and Deployment Specialist (Specialist)
- Integration Architecture Specialist (Architect)
- Identity and Access Management Designer (Designer)
- Certified System Architect (Architect)
- Pardot Specialist (Specialist)
- Marketing Cloud Consultant (Consultant)
- CPQ Specialist (Specialist)
- Certified Pardot Consultant (Consultant)
- Commerce Cloud - Digital Developer (Developer)
- Einstein Analytics and Discovery Consultant (Consultant)
- Mobile Solutions Architecture Designer (Designer)
- Nonprofit Cloud Consultant (Consultant)
- Marketing Cloud Developer (Developer)
- Education Cloud Consultant (Consultant)
- Certified Developer (Developer)
- Heroku Architect Designer (Architect)

## Languages

- ar
- nl
- en
- fi
- fr
- de
- da
- it
- ja
- ko
- pt
- ru
- zh_CN
- es
- sv
- th
- zh_TW

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*Profile from [CRM Consulting](https://crm.consulting/company/ibm/)*